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How do I figure out the shipping/handling costs?
For multiple items, please contact me for the total, or you can use the following as a guide:
In the US, I ship either standard First Class for $3.50 (up to 3 oz includes several jewelry items, but delivery can be slow)
OR $8.00 Priority (1-6 small jewelry items. Priority includes free insurance up to $50, so let me know if you’d like more insurance).
What type of payments do you accept?
Paypal is required currently. You do NOT need a Paypal account in order to purchase. I will also accept organization business checks, but there is a clearance waiting period on new orders and a higher cost to ship due to the need for insurance and tracking.
Sales Tax:
Illinois residents must pay 10% sales tax. Currently, other states are requiring e-commerce sales tax. The laws are still being formed for how small businesses must pay this sales tax.
What shippers do you use?
I primarily use USPS for First Class and Priority shipments. Sorry, I am NOT able to ship Express through the post office as I am not able to get to the PO daily. I can use United Parcel Service if requested, but their cost is higher.
Are orders tracked?
Yes, you will receive the tracking numbers in an automated email message from Paypal when I label your package using Paypal’s shipping label service. If payment was received by company check, you will receive an automated message from the USPS website. They only allow Priority shipments for their online label service (no First Class), so all check payments must include Priority Shipping rates of $8.00 per most orders.
Do you offer postal insurance?
Priority shipping includes $50 Insurance for free. If you would like extra insurance, you should ask for it. Standard First Class is not insured, so just let me know if you would like insurance. USPS insurance starts at $2.75 for up to $100.
When will I receive my order?
I generally ship within a day, or same day that I receive payments, if it arrives by 11am CST. During the holiday season, I get many orders so shipments can take longer to process. US travel time for First Class generally takes 2-10 business days and Priority generally takes 2-3 days, depending on your proximity to Illinois in the US. I don’t have a staff, so am unable to get to a Post Office daily to offer overnight service.
Do you ship Internationally?
Yes, my little kidneys have traveled to 6 of our 7 continents and many countries inbetween! Costs for most First Class International packages begin between $10-$14. For faster service, International Priority is available at a higher cost, please inquire with your order request and your postal code. All international packages take anywhere from 7 days to 3 weeks or longer, depending on customs in your country on any given day. You are responsible for any customs or duty fees. I send packages with custom tags labeled as merchandise, not as “Gifts.” During the last 6 weeks of the year, I will only ship Priority International, which costs, on average, between $11-$38USD, depending on location and weight. You are responsible for any custom or duty tax. Most of my orders are not taxed, but it seems to occur more often in Europe. It depends on your country’s customs regulations.
Before placing an order for silver, gold or coral items, please check your country’s customs regulations regarding the importation of these materials to avoid special taxes.
Can you gift wrap?
Just let me know your item is a gift and I’ll put it into a gift box/ribbon for you. If you let me know your purchase is for a kidney donor, I’ll include a small pop up card with the word HERO on the front and a small space to send a personal message on the back. Inside the card is one of several quotations that reflect noble achievement and good deeds. These are selected at random.
What is your return policy?
I want you to be happy with your purchase, period! Returns must be shipped back within 14 days of receipt.
I’ll refund the cost of merchandise, minus shipping costs. Of course, it there was a defect, I’ll exchange or refund the entire purchase.
If you have other questions, please get in touch with me at:
847-251-6220 9am-9pm US Central Time or email myra.schwartz@comcast.net
Thank you very much!
Myra Schwartz
TransplantGifts.com is also kidneyjewelry.com
myraschwartz.com (one of a kind bead jewelry since 1991)
pipedreamer.net (art jewelry integrating antique meerschaum pipes and antique or collectible beads)